AK
Abisha K
1 reviews | Active since Mar 2017
06 Oct 2021, 05:20
Non existent customer service
The most useless service I have eve subscribed to.How do I pay for legal advice but can only access it after 48 hours. It's not worth the 3 years of premiums I have paid and it's appealing that this is the type of customer service that I get.Please do not subscribe to this company you will not get value for money
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Replies (2)
Clientele Legal's replyOfficial
06 Oct 2021, 11:43Dear Abisha K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply06 Oct 2021, 11:43
Official
Dear Abisha K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
11 Oct 2021, 11:43“Dear Abisha K,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concern regarding the opening of your claim and as discussed we have provided you with all of our contact details via SMS.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
K Dehal
Complaints Case Manager”
Clientele Legal's reply11 Oct 2021, 11:43
Official
“Dear Abisha K,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concern regarding the opening of your claim and as discussed we have provided you with all of our contact details via SMS.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
K Dehal
Complaints Case Manager”