TM
Thomas M
1 reviews | Active since Mar 2014
24 Mar 2022, 06:59
NO TCF
I made an enquiry online and a lady called me at a wrong time while i was to busy. I requested she call me back at 16:00(Tuesday) and she said she cant as she knocks off at 16:00. I then said she must call me the next day at 11am and she agreed. I am still waiting till today and i would like to know how can it be difficult to call a client at 16:00 even if you knock off that time??? Worse she sounded like she is still working from home but yet my request was not enough for her. I have been a client for MANY years and this is the service i get?!?!?!?!?!?!?!?!?! I bet she would have called me after 16:00 if i was not black!!! Re-allocate my claim to another person she is ***********!!!
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Replies (3)
Clientele Legal's replyOfficial
24 Mar 2022, 11:53Dear Thomas M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply24 Mar 2022, 11:53
Official
Dear Thomas M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Clientele Legal
TM
Thomas M's updateReviewer Update
24 Mar 2022, 13:32As i impatiently wait!!!
TM
Thomas M's update24 Mar 2022, 13:32
Reviewer Update
As i impatiently wait!!!
Clientele Legal's replyOfficial
25 Mar 2022, 12:08“Dear Thomas Mabitle,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm providing you with a way forward in your matter. We have also requested further information and/or documents, in order to provide you with limited assistance in your matter. We further also confirm that your matter was reassigned to a new legal advisor that will be attending to your matter.
We do apologise for any inconvenience you may have experienced, however, we are committed to ensuring a positive customer experience and we value you as a client.
Please contact us directly should you have any queries in future.
Kind regards
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply25 Mar 2022, 12:08
Official
“Dear Thomas Mabitle,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm providing you with a way forward in your matter. We have also requested further information and/or documents, in order to provide you with limited assistance in your matter. We further also confirm that your matter was reassigned to a new legal advisor that will be attending to your matter.
We do apologise for any inconvenience you may have experienced, however, we are committed to ensuring a positive customer experience and we value you as a client.
Please contact us directly should you have any queries in future.
Kind regards
Bernardus van der Merwe
Complaints Case Manager”