rR
rajeshbaburam R
1 reviews | Active since Jun 2016
12 May 2022, 10:39
No service to rate
Sent an email requesting legal assistance, only had a call a week later in which the person argued with me, thereafter received a call from a supervisor who verbally bul**** me on the phone and tried to use emotional ********* on me. The most pathetic excuse for a service customer, bunch of ***** and *****s. Cancel my policies immediately.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
12 May 2022, 14:13Dear Rajesh B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 May 2022, 14:13
Official
Dear Rajesh B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
17 May 2022, 09:44“Dear Rajesh B,
We thank you for escalating your concerns to us.
We confirm that we have discussed your concerns, with you and undertook to investigate same. We further confirm that we will proceed to cancel your legal policy as you have requested.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Kind Regards
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply17 May 2022, 09:44
Official
“Dear Rajesh B,
We thank you for escalating your concerns to us.
We confirm that we have discussed your concerns, with you and undertook to investigate same. We further confirm that we will proceed to cancel your legal policy as you have requested.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Kind Regards
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's replyOfficial
17 May 2022, 15:54“Dear Rajesh B,
We thank you for escalating your concerns to us.
We confirm that we have discussed your concerns, with you and undertook to investigated same. We further confirm that we will proceed to cancel your legal policy as you have requested.
We do apologize for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply17 May 2022, 15:54
Official
“Dear Rajesh B,
We thank you for escalating your concerns to us.
We confirm that we have discussed your concerns, with you and undertook to investigated same. We further confirm that we will proceed to cancel your legal policy as you have requested.
We do apologize for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”