RB
Rusheal B

1 reviews | Active since Dec 2020

02 Aug 2022, 23:10

NO SERVICE RECEIVED, WASTE OF MONEY!!!!

Y'all dont even deserve a 2 star rating!!!! So, I have had my clientele legal plan for more than a year with no late or missed payments(they even deduct yheir debit order before the agreed debit date) and still they fail to assist me with legal assistance!!

I called their offices on Friday 29 Jul 22 seeking legal advise and assistance and up until today I am still waiting for someone to call me back!!

This is ****ing ridiculous, u have all these wonderful claims about Clientele, how they will not loose a case, how they will assist you, but when push comes to shove, they CANT even assist with a simple query/call back??

How convenient is that 🤔 Yet, when it comes deducting money from my account and colecting premiums, yall are first in line?! Smfh!!!

PEOPLE DO NOT TAKE UP THIS POLICY, THIS IS A WASTE OF YOUR MONEY!!!!!

0
Replies (2)
Clientele Legal
Clientele Legal's reply03 Aug 2022, 12:55
Official
Dear Rusheal B 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Shanitha Hanuman
Clientele Legal   
 
Clientele Legal
Clientele Legal's reply10 Aug 2022, 14:23
Official
“Dear Rusheal B,
 
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
 
We note your concerns regarding our turnaround times and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and await the requested documentation and information in order to assist you accordingly.
 
Should you wish to discuss your matter further, please contact us directly.
 
Regards, 
 
Carla Fick
Complaints Case Manager”