1 reviews | Active since Oct 2014
No service on claims logged
I have claimed for legal representation from Clientele on the 18 of December 2019, no one from the firm bothered to contact me. I ended up calling in and was told to use a case/reference number that the call center agent would provide, on the 20th of December 2019 I submitted a claim with the generated case/reference number but believe it or not, till this day, no one has bothered to make contact with me. On Monday 13 January 2020, I got a call from Clientele marketing department, I asked the agent to first have a look at the claim I've submitted but haven't received any feedback, the call center agent assured me that she will send a follow up email to the lawyers department so that they can contact me and provide feedback on the matter, unfortunately even today no one has provided feedback. I need a new company to provide legal cover as Clientele is ****, all they know is to deduct monthly premiums and try to sell you more products.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration and would like to assure you that we are committed to providing superior legal services to our clients. In an event whereby our offices refer you to an alternative dispute forum, the intention is to assist you with your matter being resolved within the procedures as directed by the applicable legislative structures. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards, Omphile Mopeloa
Complaints Case Manager
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration and would like to assure you that we are committed to providing superior legal services to our clients. In an event whereby our offices refer you to an alternative dispute forum, the intention is to assist you with your matter being resolved within the procedures as directed by the applicable legislative structures. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards, Omphile Mopeloa
Complaints Case Manager
Clientèle Legal