No service from Clientele Legal Aid

I am writing this report on behalf of my parents who have been paying for the legal services but no one has been able to assist them with the help they need. The company nameed Woza/Pioneer debt solution had my parents sign up for their services which includes paying for the creditors on their behalf. This happened in 2013. My parents debts have been paid off but this company has not cleared their names, so they cannot apply for any credit. They have been trying to contact Clientele legal and they have not received any response, my father is religiously paying for legal help but now he must struggle to get help. I am livid with the treatment my parents have been getting, they are pensioners and its just not fair on them to struggle like this. My father's name: Mr Jeroboam K. Mthembu ID number : ***082 A swift response regarding this matter will be greatly appreciated.