LM
Leoni M
1 reviews | Active since Oct 2020
11 Oct 2020, 14:45
No service delivery when one needs it
I have an urgent legal matter and attempted on various occasions to get assistance from the client services and legal departments. I have been a subscriber for the past 8 years and am very upset with the service received (actually no service).
I would certainly not recommend the company as legal assistance is normally required on an urgent basis and one needs to have the assurance that when subscribing for such a service that one would receive the appropriate type of help on an urgent basis.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
12 Oct 2020, 08:30Dear Leoni M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 Oct 2020, 08:30
Official
Dear Leoni M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
13 Oct 2020, 08:34“Dear Leoni M, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm that as discussed, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you are only entitled to limited assistance from our office, which we will provide accordingly. We have further requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply13 Oct 2020, 08:34
Official
“Dear Leoni M, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm that as discussed, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you are only entitled to limited assistance from our office, which we will provide accordingly. We have further requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der MerweComplaints Case Manager
Clientele Legal”
Clientele Legal”