DM
Dorothy M
1 reviews | Active since Jul 2021
27 Oct 2021, 16:45
No service
I have been a loyal customer paying my premiums with fail . Have sent an email requesting legal assistance for a letter of demand . It’s been a week and have not received any response from my email or a call from Clientell . What am I paying my money for .
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
28 Oct 2021, 09:00Dear Dorothy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele legal
Clientele Legal's reply28 Oct 2021, 09:00
Official
Dear Dorothy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele legal
Clientele Legal's replyOfficial
03 Nov 2021, 08:56“Dear Dorothy M, With reference to our telephonic conversation, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your matter and your concerns relating to the matter. We confirm that we will be contacting the third party and assessing your claim in terms of the ambit of the policy, whereby we will revert with feedback. At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely, K Dehal Complaints Case Manager”
Yours sincerely, K Dehal Complaints Case Manager”
Clientele Legal's reply03 Nov 2021, 08:56
Official
“Dear Dorothy M, With reference to our telephonic conversation, we would like to thank you for allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your matter and your concerns relating to the matter. We confirm that we will be contacting the third party and assessing your claim in terms of the ambit of the policy, whereby we will revert with feedback. At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely, K Dehal Complaints Case Manager”
Yours sincerely, K Dehal Complaints Case Manager”