HC
Hein C
1 reviews | Active since May 2013
06 Sept 2021, 11:42
No service at all!
Hi there , why is it when I'm sending you guys a message on whatsapp no one gets back to me it's been a week already?
All I want is for you to cancel my current policy , service is really bad I won't recommend you guys to no one.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
06 Sept 2021, 14:13Dear Hein C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply06 Sept 2021, 14:13
Official
Dear Hein C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
HC
Hein C's updateReviewer Update
07 Sept 2021, 08:57Thanks for the assistance.
HC
Hein C's update07 Sept 2021, 08:57
Reviewer Update
Thanks for the assistance.
Clientele Legal's replyOfficial
07 Sept 2021, 09:12Dear Hein C
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this must have caused to you.
Furthermore, we have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Service Recovery Specialist
Clientele Legal
Clientele Legal's reply07 Sept 2021, 09:12
Official
Dear Hein C
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this must have caused to you.
Furthermore, we have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Service Recovery Specialist
Clientele Legal