BK
Bevan K
1 reviews | Active since May 2019
18 Jun 2025, 08:38
No service at all
Good day
I am unable to access my loyalty rewards as my debit order is not reflecting as paid.
My debit order is paid every month between the 25th and 28th.
The debit order which was deducted on May 27th from my bank account only reflected as paid last week. It still shows my debit order for June pending. Why is this?
I have called in to Clientele Royalty and this is not resolved.
When will this be resolved as I cannot access my rewards?
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
18 Jun 2025, 08:53Dear Bevan K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply18 Jun 2025, 08:53
Official
Dear Bevan K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
24 Jun 2025, 08:37Dear Bevan K
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you.
Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us. We highly appreciate it and value your input regarding the quality of our service, as well as the time you took to share your experience with us.
Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us. We highly appreciate it and value your input regarding the quality of our service, as well as the time you took to share your experience with us.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal
Clientele Legal's reply24 Jun 2025, 08:37
Official
Dear Bevan K
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you.
Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us. We highly appreciate it and value your input regarding the quality of our service, as well as the time you took to share your experience with us.
Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us. We highly appreciate it and value your input regarding the quality of our service, as well as the time you took to share your experience with us.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal
BK
Bevan K's updateReviewer Update
02 Jul 2025, 09:19Good day Judith
Thank you and the issue has been resolved!
Thank you and the issue has been resolved!
BK
Bevan K's update02 Jul 2025, 09:19
Reviewer Update
Good day Judith
Thank you and the issue has been resolved!
Thank you and the issue has been resolved!
Clientele Legal's replyOfficial
03 Jul 2025, 08:03Dear Bevan K
We are glad to be of assistance.
We are glad to be of assistance.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us directly.
Yours sincerely,
Clientele Legal
Clientele Legal's reply03 Jul 2025, 08:03
Official
Dear Bevan K
We are glad to be of assistance.
We are glad to be of assistance.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us directly.
Yours sincerely,
Clientele Legal