1 reviews | Active since May 2013
No service
<p>Good day.</p> <p> </p> <p>your service has not improved at all .not impressed at all .Ur telephones lines are bad ,u cant hear the consultant speak properly,when the call gets cut they wont return your call .the list goes on .No improvement at all</p>
Thank you for raising your concerns with.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for allowing us to address your concerns earlier today.
We confirm that you reported your matter to our offices for the first time in April 2012, when we provided assistance to you as per the terms and conditions of your Legal Policy.
Your claim unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore only entitled to limited assistance from our office, as informed by the legal advisor at the time.
As discussed today, you reported the same matter to us again yesterday, when the call was disconnected. We endeavour to contact clients back as soon as possible and our records indicate that you were contacted back on the same day when the call was unfortunately disconnected for the second time. We can however confirm that we are not experiencing any difficulties with our telephone lines, which resulted in the calls being disconnected.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards
Will Fritz
Clientele Legal
Thank you for allowing us to address your concerns earlier today.
We confirm that you reported your matter to our offices for the first time in April 2012, when we provided assistance to you as per the terms and conditions of your Legal Policy.
Your claim unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore only entitled to limited assistance from our office, as informed by the legal advisor at the time.
As discussed today, you reported the same matter to us again yesterday, when the call was disconnected. We endeavour to contact clients back as soon as possible and our records indicate that you were contacted back on the same day when the call was unfortunately disconnected for the second time. We can however confirm that we are not experiencing any difficulties with our telephone lines, which resulted in the calls being disconnected.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards
Will Fritz
Clientele Legal