TR
Thembi R
1 reviews | Active since Sept 2017
03 May 2022, 08:15
No sense of urgency
I have asked for my case to be reopened for non payments from Clientele but it has not been done. This was two weeks ago and no one bothered to get back to me. R253 a month is a lot of money for this sham of a service. Your TV adverts are misleading.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
03 May 2022, 09:28Dear Thembi R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply03 May 2022, 09:28
Official
Dear Thembi R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
TR
Thembi R's updateReviewer Update
05 May 2022, 15:35I would like to express my sincere gratitude to Anne Marie from Clientele for handling my complaint with diligence and care.
TR
Thembi R's update05 May 2022, 15:35
Reviewer Update
I would like to express my sincere gratitude to Anne Marie from Clientele for handling my complaint with diligence and care.
TR
Thembi R's updateReviewer Update
05 May 2022, 15:56I meant Annemarie Baird from Clientele Legal
TR
Thembi R's update05 May 2022, 15:56
Reviewer Update
I meant Annemarie Baird from Clientele Legal
Clientele Legal's replyOfficial
06 May 2022, 09:49Dear Thembi R
We thank you for escalating your concerns to us.
We confirm having discussed your matter and intervened accordingly to resolve it. We further confirm that your concerns were addressed as discussed.
We do apologise for any inconvenience you have experienced, however, we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients. Please contact us directly should you have any further queries in the future.
Regards,
A Ramdass
Complaints Case Manager”
Clientele Legal's reply06 May 2022, 09:49
Official
Dear Thembi R
We thank you for escalating your concerns to us.
We confirm having discussed your matter and intervened accordingly to resolve it. We further confirm that your concerns were addressed as discussed.
We do apologise for any inconvenience you have experienced, however, we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients. Please contact us directly should you have any further queries in the future.
Regards,
A Ramdass
Complaints Case Manager”