VT
Vuyolwetu T
1 reviews | Active since Jul 2014
24 Jun 2019, 15:04
NO RESULT BUT PAYING MY PREMIUMS
I submitted a claim on the January 2019 about the Accident which I were involved in. From January up until now I am not happy with the whole process the matter was handled with.
I am paying my monthly premium for no result.
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Replies (5)0
Replies (5)
Clientele Legal's replyOfficial
24 Jun 2019, 15:37Dear vuyolwetu.timoti,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply24 Jun 2019, 15:37
Official
Dear vuyolwetu.timoti,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
VT
Vuyolwetu T's updateReviewer Update
02 Aug 2019, 11:25Today is the 02 August 2019. And yet nothing has been done. Cannot get hold of Matthew my Legal Practitioner. Do not know what to do
VT
Vuyolwetu T's update02 Aug 2019, 11:25
Reviewer Update
Today is the 02 August 2019. And yet nothing has been done. Cannot get hold of Matthew my Legal Practitioner. Do not know what to do
VT
Vuyolwetu T's updateReviewer Update
24 Aug 2019, 20:49Never fully rely on Clientele Legal as they will require you to obtain certain documents that you won't be able to retrieve from relevant department to make your case denser. All-most a year now and nothing concrete I.Got from them. And they have a tendency of responding once I send a review on hello Peter. Please basic customer service /encourage concrete
VT
Vuyolwetu T's update24 Aug 2019, 20:49
Reviewer Update
Never fully rely on Clientele Legal as they will require you to obtain certain documents that you won't be able to retrieve from relevant department to make your case denser. All-most a year now and nothing concrete I.Got from them. And they have a tendency of responding once I send a review on hello Peter. Please basic customer service /encourage concrete
Clientele Legal's replyOfficial
26 Aug 2019, 14:15Dear Vuyolwetu T,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the ambit of your legal policy. We confirm having discussed your matter and provided you with the way forward and the assistance to be provided to you.
We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply26 Aug 2019, 14:15
Official
Dear Vuyolwetu T,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the ambit of your legal policy. We confirm having discussed your matter and provided you with the way forward and the assistance to be provided to you.
We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Clientele Legal's replyOfficial
26 Aug 2019, 15:50Dear Vuyolwetu T
Thank you for escalating your concerns to us and allowing us an opportunity to address the various issues raised with you today.
We confirm that we have addressed the importance of obtaining all documents relevant to your matter. Obtaining all relevant documents is critical for a thorough assessment to be done. Please further note that we are guided by our policy and the extent of the assistance we can provide in your claim is determined by same.
We further confirm that we have sent you an e-mail detailing what remains outstanding in order for us to proceed with your matter.
We further confirm that we have sent you an e-mail detailing what remains outstanding in order for us to proceed with your matter.
We apologise for any inconvenience and frustration caused in this process and assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns.
Kind Regards
Andrea Barendse
Complaints Case Manager
Clientele Legal's reply26 Aug 2019, 15:50
Official
Dear Vuyolwetu T
Thank you for escalating your concerns to us and allowing us an opportunity to address the various issues raised with you today.
We confirm that we have addressed the importance of obtaining all documents relevant to your matter. Obtaining all relevant documents is critical for a thorough assessment to be done. Please further note that we are guided by our policy and the extent of the assistance we can provide in your claim is determined by same.
We further confirm that we have sent you an e-mail detailing what remains outstanding in order for us to proceed with your matter.
We further confirm that we have sent you an e-mail detailing what remains outstanding in order for us to proceed with your matter.
We apologise for any inconvenience and frustration caused in this process and assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns.
Kind Regards
Andrea Barendse
Complaints Case Manager