No response to my claim

I called Clientele Legal to lodge a work related complaint. They requested me to emai or fax the complaint with supporting documents, with the policy number or date of birth as a reference. I sent a detailed email and attached the documents. After a week I called and requested feedback. They said they received the documents but the person handling my claim is not in, they will inform her and she will call me. I have called, emailed raising my concern, but have had no response to date. It's over a month now,seemingly nothing has happened.