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Tshego Moyo-Masike
1 reviews | Active since Jan 2012
16 Feb 2022, 13:18
No response from Clientell Legal
I have been trying to reach Clientele since Friday and number doesn't go through. Whatsapp they give me automated responses. Emails are not being answered and the call back from the website also doesn't work and I have a serious legal issue to address.
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Replies (3)
Clientele Legal's replyOfficial
16 Feb 2022, 16:44 Dear Tshego M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
Clientele Legal's reply16 Feb 2022, 16:44
Official
Dear Tshego M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
TM
Tshego Moyo-Masike's updateReviewer Update
16 Feb 2022, 18:02Does it really take this long to get back to a customer who needs help. All I get is that it has been escalated
TM
Tshego Moyo-Masike's update16 Feb 2022, 18:02
Reviewer Update
Does it really take this long to get back to a customer who needs help. All I get is that it has been escalated
Clientele Legal's replyOfficial
18 Feb 2022, 13:29 Dear Tshego M, We thank you for escalating your concerns to us and confirm that we have addressed your concerns raised, with you today.
As discussed, we will be awaiting the necessary information and documents from you, in order to assess your matter accordingly and advise on how we can be of assistance. Thank you for your understanding and allowing us the opportunity to assist you. Regards C Mbatha ( Mr) Complaints Case Manager"
As discussed, we will be awaiting the necessary information and documents from you, in order to assess your matter accordingly and advise on how we can be of assistance. Thank you for your understanding and allowing us the opportunity to assist you. Regards C Mbatha ( Mr) Complaints Case Manager"
Clientele Legal's reply18 Feb 2022, 13:29
Official
Dear Tshego M, We thank you for escalating your concerns to us and confirm that we have addressed your concerns raised, with you today.
As discussed, we will be awaiting the necessary information and documents from you, in order to assess your matter accordingly and advise on how we can be of assistance. Thank you for your understanding and allowing us the opportunity to assist you. Regards C Mbatha ( Mr) Complaints Case Manager"
As discussed, we will be awaiting the necessary information and documents from you, in order to assess your matter accordingly and advise on how we can be of assistance. Thank you for your understanding and allowing us the opportunity to assist you. Regards C Mbatha ( Mr) Complaints Case Manager"