1 reviews | Active since Aug 2012
No response
<p>I phoned last week Thursday and the woman could not assist me as usual and she apparently left a message for my advisor and still no feedbavk?? I even send the manager an e-mail but also no response????? </p> <p>I dont have airtime to waste to be placed on hold when you guys know u should follow up on an open case??? I am so frustrated with the pathetic service!!! </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for speaking to us about your matter;
As discussed, your allocated legal advisor has been corresponding with the third party to resolve your matter and confirm that you have been included in all correspondence. We further also confirm that an email dated the 17th October was sent to the third party and we are awaiting their response.
We confirm having discussed the legal processes that needs to be followed in order for your matter to be resolved in the above mentioned telephone conversation and a way forward was agreed upon.
We thank you for your understanding in this regard and for discussing your concerns with us. We are pleased that we were able to resolve your complaint during the discussion.
Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
Cavlyn Bemaya
Supervisor
Clientèle Legal
Thank you for speaking to us about your matter;
As discussed, your allocated legal advisor has been corresponding with the third party to resolve your matter and confirm that you have been included in all correspondence. We further also confirm that an email dated the 17th October was sent to the third party and we are awaiting their response.
We confirm having discussed the legal processes that needs to be followed in order for your matter to be resolved in the above mentioned telephone conversation and a way forward was agreed upon.
We thank you for your understanding in this regard and for discussing your concerns with us. We are pleased that we were able to resolve your complaint during the discussion.
Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
Cavlyn Bemaya
Supervisor
Clientèle Legal