EC
Elmarie C
1 reviews | Active since Jun 2019
25 Jun 2019, 02:00
No responds
I submit my legal problem last week Wednesday with no reaponds called them myself after 1 working day. Off wich i was told to email my documents. I did that same time and recieve and email that they will reapond with in 2 workinf days. 3working days as past with a weekend in between still no reaponds. But you get and sms a day before pay day to ask to fund your bank account as they want to take there money...
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Replies (4)
Clientele Legal's replyOfficial
25 Jun 2019, 08:34Dear ElmarieDe Canha1,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply25 Jun 2019, 08:34
Official
Dear ElmarieDe Canha1,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
EC
Elmarie C's updateReviewer Update
26 Jun 2019, 20:02Finally clientele legal got back to me after i have phoned them daily. But only with what the law says about my problem. No silution no how to apply the law nothing. So i will cancel my policy as i wont pay for something i can google
EC
Elmarie C's update26 Jun 2019, 20:02
Reviewer Update
Finally clientele legal got back to me after i have phoned them daily. But only with what the law says about my problem. No silution no how to apply the law nothing. So i will cancel my policy as i wont pay for something i can google
Clientele Legal's replyOfficial
27 Jun 2019, 12:28Dear Elmarie C, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We confirm that we have discussed your matter in detail with you and provided the way forward accordingly . We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. RegardsCyril MbathaComplaints Case Manager
Clientele Legal's reply27 Jun 2019, 12:28
Official
Dear Elmarie C, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We confirm that we have discussed your matter in detail with you and provided the way forward accordingly . We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. RegardsCyril MbathaComplaints Case Manager
EC
Elmarie C's updateReviewer Update
28 Jun 2019, 06:13Yes clientele finaly got back to me after my fiancé send them an email aswell and they called him. So yes finaly i got an answer to work with. So thank you clientele after many emails and calls i finaly received assistanst
EC
Elmarie C's update28 Jun 2019, 06:13
Reviewer Update
Yes clientele finaly got back to me after my fiancé send them an email aswell and they called him. So yes finaly i got an answer to work with. So thank you clientele after many emails and calls i finaly received assistanst