LM
Luzuko M
1 reviews | Active since May 2020
28 Feb 2026, 11:56
No refund
Despite numerous request to refund me they have refused an/or neglected such request
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
28 Feb 2026, 18:21Dear Luzuko M, We confirm receipt of the concerns raised and apologize for any inconvenience caused. Your query has been escalated to the relevant department for investigation and we will be in contact to assist. Yours sincerely, Clientele Lega
Clientele Legal's reply28 Feb 2026, 18:21
Official
Dear Luzuko M, We confirm receipt of the concerns raised and apologize for any inconvenience caused. Your query has been escalated to the relevant department for investigation and we will be in contact to assist. Yours sincerely, Clientele Lega
Clientele Legal's replyOfficial
04 Mar 2026, 13:32Dear Luzuko M, It is our pleasure to address your concerns raised. We apologize for any inconvenience that this may have caused. Our records indicates that feedback was provided to you regarding your complaint CER804942. As per our telephonic discussion with you, we have confirmed that your Clientele Legal Plan is cancelled. We also explained the last debit order submitted for February while the policy was active and that there is no refund due. We confirm that there will be no future debit orders effective from the month of March. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Legal
Service Support Specialist
Clientele Legal
Clientele Legal's reply04 Mar 2026, 13:32
Official
Dear Luzuko M, It is our pleasure to address your concerns raised. We apologize for any inconvenience that this may have caused. Our records indicates that feedback was provided to you regarding your complaint CER804942. As per our telephonic discussion with you, we have confirmed that your Clientele Legal Plan is cancelled. We also explained the last debit order submitted for February while the policy was active and that there is no refund due. We confirm that there will be no future debit orders effective from the month of March. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Legal
Service Support Specialist
Clientele Legal