JT
James T
1 reviews | Active since May 2013
23 Jul 2020, 16:32
no proper e-mail response or feed back
I contacted clientele legal on the 5th June 2020 to sort out a legal issue for me. Not once have they responded on my email regarding the matter other than requesting my policy number which is already on the e-mail sent. The only time they have contacted me is via calls requesting information, which I requested them to send me an e-mail on the information required. I feel especially when it comes to legal matters this must be dealt with in writing not over the phone unless you need to clarify something.
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Replies (2)
Clientele Legal's replyOfficial
24 Jul 2020, 10:45Dear James,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply24 Jul 2020, 10:45
Official
Dear James,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
24 Jul 2020, 15:33“Dear James, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint today. We understand your frustration however as discussed your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably are therefore entitled to limited assistance from our office. We confirm that we have provided you with a way forward regarding your matter and we shall revert in due course with feedback. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us again. Yours sincerely, Akshar RamdassComplaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply24 Jul 2020, 15:33
Official
“Dear James, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint today. We understand your frustration however as discussed your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably are therefore entitled to limited assistance from our office. We confirm that we have provided you with a way forward regarding your matter and we shall revert in due course with feedback. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us again. Yours sincerely, Akshar RamdassComplaints Case Manager
Clientele Legal"
Clientele Legal"