NO PROGRESS ON CLAIM LODGED ON 29 MAY 2015

i called the call centre and spoke to Tshikuvhe Muandanyi and stated my complaint, she advised me to forward an email which i did and she gave me a turnaround time of 7 days to get feeedback on this matter. She sent an email to PLanet Fitness on the 3rd June 15. Ever since then i have been sending emails back and forth between her and Planet Fitness because of ******** deductions on my bank account by the Gym, to date there is no progress whatsoever on this matter and i'm getting frustrated over this delay. Planet Fitness promised me a 1 year free membership but instead they **** and started debiting my account since October 2014. i have sent proof of my contract and the bank statements showing the debit orders deducted.... I WANT MY MONEY BACK and the FREE 1 YEAR MEMBERSHIP THAT THEY PROMISED ME AND MY PARTNER!