No Policy Number or Policy Document but Debited R300 from my Account

Good Day I got a call from one of your call centre agents on the 24th of June 2019 regarding the legal cover. After 42mins 47seconds on the line with her, i agreed to the policy for around R227 premium per month (though i wanted to see the policy first before i could agree to any terms and conditions, she insisted that she cannot sent that via email, she can olny sent once the policy has been finalised over the phone) and she promised to sent the policy document and also a confirmation sms with the policy number after our conversation and i was also told that i can cancel within a month of joining. Today is the 1st of July R327 has already been deducted by CLIENTELE ***90701 from my FNB Account.

My concerns are as follows: 1. Debit order went through, i dont even have my policy document or even my policy number 2. Am i not supposed to sign on the policy document if i am happy with the cover. 3. I am not even aware of what cover i am entitled to.