1 reviews | Active since Mar 2017
No Membership card
<p>I joined Clientelle legal in June 2016 and to date is till have'nt received my membership card, i called them so many times requesting it but it was never sent to me, today i called again and the consultant just hunged up the phone before i could even explain the reason for my call, 3 weeks ago i spoke to one of their lawyesr to help me with the case that i have but she has not given me feedback and now im forced to call her everyday to check if she is following up onmy case and to my suprise she is not, i am so frustrated with their service and the they they treat their clients but they dont forget to deduct my premiums.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for bringing this matter to our attention.
We would like to apologise for any inconvenience caused regarding the delay in receipt of your Legal membership card. We confirm that that the card will be couriered to you and should arrive by no later than Thursday.
We do understand your frustration regarding your claim and would like to assure you of our undertaking and commitment to assist you with this matter within the terms and conditions of your Legal Policy. Your claim regrettably falls outside the ambit of your Legal Policy and you are therefore entitled to limited assistance from our office.
Please note that the legal advisor is acting in your best interest and attempting to resolve the matter amicably without the hassle of litigation and the time consuming Court process. We have advised you on the way forward and shall keep you abreast of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Chanel Oliphant
Supervisor
Thank you for bringing this matter to our attention.
We would like to apologise for any inconvenience caused regarding the delay in receipt of your Legal membership card. We confirm that that the card will be couriered to you and should arrive by no later than Thursday.
We do understand your frustration regarding your claim and would like to assure you of our undertaking and commitment to assist you with this matter within the terms and conditions of your Legal Policy. Your claim regrettably falls outside the ambit of your Legal Policy and you are therefore entitled to limited assistance from our office.
Please note that the legal advisor is acting in your best interest and attempting to resolve the matter amicably without the hassle of litigation and the time consuming Court process. We have advised you on the way forward and shall keep you abreast of all further developments made.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.
Regards,
Chanel Oliphant
Supervisor