NM
Nathi M
1 reviews | Active since Apr 2014
21 Jun 2021, 13:06
No legal assistance when you need it
The policy doesn't help when you need it, very passive and full of excuses which favour the same people you are challenging. I have been asking for help on a matter going on for more than a year. They keep changing consultants, poor feedback even from managers who claim to be dealing with the matter.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
21 Jun 2021, 13:35Dear Nathi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hnauman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hnauman
Clientele Legal
Clientele Legal's reply21 Jun 2021, 13:35
Official
Dear Nathi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hnauman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hnauman
Clientele Legal
Clientele Legal's replyOfficial
22 Jun 2021, 10:03“Dear Nathi M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We confirm that we will be attending and assessing your claim in terms of the ambit of the policy, whereby we will revert with feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply22 Jun 2021, 10:03
Official
“Dear Nathi M,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We confirm having discussed your concerns and providing you with a way forward regarding your matter. We confirm that we will be attending and assessing your claim in terms of the ambit of the policy, whereby we will revert with feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”