JO
Jaco O

1 reviews | Active since Jul 2013

14 Nov 2016, 09:17

NO Lawyer Response

<p>Submitted a simple email query after consulting a lawyer over the telephone. No repsonse has been received in a weeks time.</p> <p> </p> <p>Think I'm cancelling and moving on..</p>

0
Replies (3)
Clientele Legal
Clientele Legal's reply14 Nov 2016, 10:02
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply14 Nov 2016, 10:02
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply15 Nov 2016, 08:10
Official

We thank you for informing us of your negative claims experience and allowing us to address your concerns.

As discussed, you contacted our offices on the 10th November 2016 and subsequently sent us an email with further information pertaining to your claim. It was explained during our discussion that we have internal procedures regarding the attendance of matters as well as escalation of concerns you may have. We confirm that we were able to successfully address your concerns and that your matter has been resolved.

We are elated with your decision to continue with your Legal Policy and look forward to assist you in future. Please contact us on *** / *** for any further queries.

Regards,

CavlynBemaya

Clientele Legal Supervisor