JJ
Jordache J
1 reviews | Active since Dec 2020
10 Nov 2021, 20:07
No help poor customer experience
5 days no assistantance for my legal query and my payment was taken.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
11 Nov 2021, 10:16Dear Jordache J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply11 Nov 2021, 10:16
Official
Dear Jordache J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
15 Nov 2021, 10:29“Dear Jordache J, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process and apologize for any inconvenience caused. We confirm that we have provided you with alternative contact details for the legal department and further opened a legal claim in order to assist you further. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards, Carla Fick Complaints Case Manager”
Clientele Legal's reply15 Nov 2021, 10:29
Official
“Dear Jordache J, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process and apologize for any inconvenience caused. We confirm that we have provided you with alternative contact details for the legal department and further opened a legal claim in order to assist you further. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards, Carla Fick Complaints Case Manager”
Clientele Legal's replyOfficial
26 Nov 2021, 11:47Dear Jordache J,
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your complaint. We understand your frustration but would like to assure you that we are acting within the terms and conditions of your Legal policy. As discussed, however, we would like to assist you with your matter, in an attempt to settle any potential legal dispute with the other party. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we do value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards,
Cyril Mbatha
Complaints Case Manager”
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your complaint. We understand your frustration but would like to assure you that we are acting within the terms and conditions of your Legal policy. As discussed, however, we would like to assist you with your matter, in an attempt to settle any potential legal dispute with the other party. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we do value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards,
Cyril Mbatha
Complaints Case Manager”
Clientele Legal's reply26 Nov 2021, 11:47
Official
Dear Jordache J,
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your complaint. We understand your frustration but would like to assure you that we are acting within the terms and conditions of your Legal policy. As discussed, however, we would like to assist you with your matter, in an attempt to settle any potential legal dispute with the other party. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we do value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards,
Cyril Mbatha
Complaints Case Manager”
We thank you for escalating your concerns to us and allowing us the opportunity to discuss your complaint. We understand your frustration but would like to assure you that we are acting within the terms and conditions of your Legal policy. As discussed, however, we would like to assist you with your matter, in an attempt to settle any potential legal dispute with the other party. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we do value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards,
Cyril Mbatha
Complaints Case Manager”