AW
Ashraf W
1 reviews | Active since Oct 2013
26 Nov 2019, 12:10
No help no refund
Hi. Ther i am really dissatisfied with the service i recieved from clientele legal. They did not help me or even guide me in the right direction. I then called other lawyers wich was FREE and they assisted much easier and at the end they promised to pay me back with in 7 working days and now its been more 2weeks and still waiting. Really disappointed
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
26 Nov 2019, 13:00Dear Ashraf W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 Nov 2019, 13:00
Official
Dear Ashraf W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
AW
Ashraf W's updateReviewer Update
26 Nov 2019, 13:14Thank you i would love to recieve feedback on the matter as i am still waiting for my refund
AW
Ashraf W's update26 Nov 2019, 13:14
Reviewer Update
Thank you i would love to recieve feedback on the matter as i am still waiting for my refund
Clientele Legal's replyOfficial
06 Dec 2019, 14:43Dear Ashraf W Thank you for allowing us an opportunity to address you concerns with you. We confirm that we have discussed the complaint on your claim on 27 November 2019 in order to resolve your complaint. As discussed, your claim unfortunately falls outside of the ambit of your legal policy and as explained, the extent of assistance we can provide is determined by the legal policy. We have however provided you with the necessary guidance and advice as confirmed with the relevant telephone recordings. We further confirm that your request for refund has been escalated for investigation to the relevant department who will be in contact with you shortly to provide feedback. Note that as per your previous request, your policy has been cancelled. We apologize for any inconvenience caused to you. For any further queries, please do not hesitate to contact us on *** or ***. Yours sincerely, Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply06 Dec 2019, 14:43
Official
Dear Ashraf W Thank you for allowing us an opportunity to address you concerns with you. We confirm that we have discussed the complaint on your claim on 27 November 2019 in order to resolve your complaint. As discussed, your claim unfortunately falls outside of the ambit of your legal policy and as explained, the extent of assistance we can provide is determined by the legal policy. We have however provided you with the necessary guidance and advice as confirmed with the relevant telephone recordings. We further confirm that your request for refund has been escalated for investigation to the relevant department who will be in contact with you shortly to provide feedback. Note that as per your previous request, your policy has been cancelled. We apologize for any inconvenience caused to you. For any further queries, please do not hesitate to contact us on *** or ***. Yours sincerely, Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal