No feedback P***

<p>So we are trying to claim money back from the municipality after hitting a large pothole and damaging our vehicle very badly.</p> <p>We received a call from clientele on the 30/11 explaining the procedure and what we need to submit.</p> <p>We submitted most of it on 01/12 and the last was sent through on 04/12,</p> <p>What I find frustrating is that we receive no feedback or no commumication whatso ever.</p> <p>When I phoned on the 19/12 they said they have sent an email which we never received they then sent it again saying they have received everyting and they are now considering the quotes and making assesments of our claim. I then phoned again after what I was told in a very rude maner that they are currently busy with the letter of demand and this letter can tape up to 2 weeks to be drafted.</p> <p> </p> <p>We have now in the meantime had to fix the vehicle as we had 2 deaths in the family over December and needed the vehicle to travel everyday.</p> <p> </p> <p>Could you please assist on this as this is the worst experience I have had with a company that comes so highly recommended.</p> <p>I would seriously hate to be arrested and have to wait for Clientele ( A legal service I pay for ) to assist.</p> <p>I am truly dissapointed at your lack of communication.</p> <p> </p>