No Feedback!

I called the call centre last week Monday and Wednesday regarding the issue I am having with a vehicle I purchased less than 1 month ago. I was told to send an email and I would get a response in 48 hrs. I sent an email Thursday morning 18 February 2016 with all the information in detail and supporting documents and telephoned to confirm receipt on Thursday. I just telephoned the call centre where I was told that my email was received but hadn't even been opened yet. This is now the 5th day I am waiting for an urgent response from clientele and for this issue to be attended to. This is an extremely time sensitive issue and the service I have received from Clientele Legal is completely unacceptable, especially after I have been a loyal client for quite a few years now. Kindly contact me as a matter or urgency!