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Motlalepule M

1 reviews | Active since Mar 2013

07 Feb 2018, 04:53

No feedback

Why is it hard for my representative to give me feedback? Why do I have to be the one running around? I left a message last week Monday asking him to call me, left an email last week too and called this again week again. Still nothing. Very poor service indeed.

0
Replies (2)
Clientele Legal
Clientele Legal's reply07 Feb 2018, 06:31
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientèle Legal

Clientele Legal
Clientele Legal's reply08 Feb 2018, 14:14
Official

Thank you for speaking to us about your concerns.

As discussed, your matter is receiving attention and we are in the process of mediating with the third parties in order to resolve this matter amicably. We will be drafting the necessary documentation and will forward it to you as soon as it is ready for signature. We confirm that your matter was diarised and it is unfortunate that we received your complaint before your allocated advisor could make contact with you.

We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.

Regards,

Wisdom Chauke
Senior Legal Advisor (2IC)
Clientèle Legal