No deliver of promised services

Item: Clientele Legal
Rating: 1
Author: Junior K

I have been paying for a long time, now that I require their service I get unprofessional service. I've followed their procedures to initiate a claim. The allocated lawyer said he was going to make some calls. It's been 5 days now without any feedback. Given that there are many competitors clearly they do not know how to treat their customers

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

24 Jun 2022, 15:59

Dear Junior K

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Clientele Legal's reply24 Jun 2022, 15:59

Official

Dear Junior K

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Clientele Legal's replyOfficial

28 Jun 2022, 12:07

“Dear Junior K,

We would like to thank you for raising your concerns and taking the time to resolve it with us today.

We confirm having discussed your matter in detail and provided you with a way forward.

We apologise for any inconvenience you may have experienced, however, we can assure you that we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.

Regards,

Bernardus van der Merwe

Complaints Case Manager”

Clientele Legal's reply28 Jun 2022, 12:07