OM
Oscar M
1 reviews | Active since Apr 2020
08 Apr 2020, 14:31
No cover if you skip a payment even with a pending case
Hi I hereby would like to stress my disapointment in clientele .....to all viewers out there please take not that if you skip one payment with clientele legal and have a exciting case than pending they made it clear into me you will not be covered for exciting case because of one premium Hereas others companies give you a grace period of at least 3months before actionis is taken or lapsing of your I've been almost 3 years with clientele legal and haven't even claimed once but rather mostly was assisted legally telepathically THE MOREL OF THE STORY IS DISPITE ALL THWSE FANCSY ADVERTS OF CLIENTELE LETS READ OUR FINE PRINTS AS CLIENTELE TO NOT COVER YOU IF YOU HAVE SKIPPED A PAYMENT EVEN IRESPECTIVE OF YOUR PENDING CASE YOU HAVE WITH THEM OR THE AMOUNT OF YEARS YOU HAVE BEEN I CANCELLED WITH IMMEDIATE EFFECT AFTER I'VE BEEN INFORMED BY ONE OF THERE CONSULTANTS
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Replies (3)
Clientele Legal's replyOfficial
08 Apr 2020, 18:22Dear Oscar M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply08 Apr 2020, 18:22
Official
Dear Oscar M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
OM
Oscar M's updateReviewer Update
08 Apr 2020, 20:54I hereby would like ro thank you in advance should you beable to resolve this matter as I see myself as a value client ......and as a client I truly believe that as a legal team we rely on people like a legal team but now it look like us that is vonreble is now played into the hand of the opposition
I WAS WILLING TO PAY MY ARREAS on 8 APRIL BUT I WAS ADVISED UNFORTUNATELY THAT'S NOT GONNA HAPPEN
I'M STILL PREPARED TO BE APART OF YOUR ORGANIZATION HENCE THE OUTCOME OF MY COMPLAIN
Kind regards
I WAS WILLING TO PAY MY ARREAS on 8 APRIL BUT I WAS ADVISED UNFORTUNATELY THAT'S NOT GONNA HAPPEN
I'M STILL PREPARED TO BE APART OF YOUR ORGANIZATION HENCE THE OUTCOME OF MY COMPLAIN
Kind regards
OM
Oscar M's update08 Apr 2020, 20:54
Reviewer Update
I hereby would like ro thank you in advance should you beable to resolve this matter as I see myself as a value client ......and as a client I truly believe that as a legal team we rely on people like a legal team but now it look like us that is vonreble is now played into the hand of the opposition
I WAS WILLING TO PAY MY ARREAS on 8 APRIL BUT I WAS ADVISED UNFORTUNATELY THAT'S NOT GONNA HAPPEN
I'M STILL PREPARED TO BE APART OF YOUR ORGANIZATION HENCE THE OUTCOME OF MY COMPLAIN
Kind regards
I WAS WILLING TO PAY MY ARREAS on 8 APRIL BUT I WAS ADVISED UNFORTUNATELY THAT'S NOT GONNA HAPPEN
I'M STILL PREPARED TO BE APART OF YOUR ORGANIZATION HENCE THE OUTCOME OF MY COMPLAIN
Kind regards
Clientele Legal's replyOfficial
14 Apr 2020, 10:32Dear Oscar M,
With reference to our email correspondence, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter. We have further requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience in order to assess your matter and assist you accordingly.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Regards,
Carla Fick
Complaints Case Manager
Clientele Legal's reply14 Apr 2020, 10:32
Official
Dear Oscar M,
With reference to our email correspondence, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter. We have further requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience in order to assess your matter and assist you accordingly.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Regards,
Carla Fick
Complaints Case Manager