KJ
Keshav J
1 reviews | Active since Aug 2019
04 Aug 2020, 19:03
No Communication
Good Day
I have a few Concerns.
Firstly when I speak to a Lawyer I cannot hear them, Its as if your Call Centre is working off a Cheap Telephony system.
Please can I get a Lawyer to call me back, and Please their Line needs to be clear because I don’t ever think they can hear my full story and I hate going in circles.
Regards Mr KDJ
Helpful (0)
Replies (4)0
Replies (4)KJ
Keshav J's updateReviewer Update
04 Aug 2020, 19:09Tried calling in and Kept getting cut off, Terrible Service!
KJ
Keshav J's update04 Aug 2020, 19:09
Reviewer Update
Tried calling in and Kept getting cut off, Terrible Service!
Clientele Legal's replyOfficial
05 Aug 2020, 08:45Dear Keshav J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply05 Aug 2020, 08:45
Official
Dear Keshav J,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
05 Aug 2020, 14:48Dear Keshav J, We thank you for escalating your concerns to us and resolving the complaint with you today. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your matter and requested documentation in support of your claim. We shall revert with further advise in due course We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely,
Judith Mboweni
Clientele Legal
Judith Mboweni
Clientele Legal
Clientele Legal's reply05 Aug 2020, 14:48
Official
Dear Keshav J, We thank you for escalating your concerns to us and resolving the complaint with you today. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having discussed your matter and requested documentation in support of your claim. We shall revert with further advise in due course We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Yours sincerely,
Judith Mboweni
Clientele Legal
Judith Mboweni
Clientele Legal
KJ
Keshav J's updateReviewer Update
26 Jan 2023, 17:06 Tried calling in and Kept getting cut off, Terrible Service! even after so many years
KJ
Keshav J's update26 Jan 2023, 17:06
Reviewer Update
Tried calling in and Kept getting cut off, Terrible Service! even after so many years