TK
Timothy K
1 reviews | Active since Feb 2021
16 Jul 2025, 11:29
No comment
I am absolutely disappointed in Clientele legal. I have left numerous emails and messages on the app to be called back. I have never received 1 call. Till this day only automated messages. I will be taking my business elsewhere. This has nothing to do with money rather ethics. 4 months no response. Not even 1
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
16 Jul 2025, 11:38 Dear Timothy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply16 Jul 2025, 11:38
Official
Dear Timothy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
16 Jul 2025, 13:20 Dear Timothy M,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding the Clientele App and confirm we are investigating to determine the cause of any delays experienced. We further confirm we have sent you alternative contact details to ensure speedy assistance in future. Should you wish to discuss your matter further, please contact us directly. Regards, C. Fick Complaints Case Manager”
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding the Clientele App and confirm we are investigating to determine the cause of any delays experienced. We further confirm we have sent you alternative contact details to ensure speedy assistance in future. Should you wish to discuss your matter further, please contact us directly. Regards, C. Fick Complaints Case Manager”
Clientele Legal's reply16 Jul 2025, 13:20
Official
Dear Timothy M,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding the Clientele App and confirm we are investigating to determine the cause of any delays experienced. We further confirm we have sent you alternative contact details to ensure speedy assistance in future. Should you wish to discuss your matter further, please contact us directly. Regards, C. Fick Complaints Case Manager”
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding the Clientele App and confirm we are investigating to determine the cause of any delays experienced. We further confirm we have sent you alternative contact details to ensure speedy assistance in future. Should you wish to discuss your matter further, please contact us directly. Regards, C. Fick Complaints Case Manager”
Clientele Legal's replyOfficial
16 Jul 2025, 14:48 Dear Timothy M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Extended Family Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. We will try to call you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Legal
Clientele Legal's reply16 Jul 2025, 14:48
Official
Dear Timothy M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Extended Family Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. We will try to call you again later. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Legal
Clientele Legal's replyOfficial
17 Jul 2025, 09:16Dear Timothy M,
We am pleased to assist you today. Please note that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we have sent you an email on the email address provided with the necessary feedback- you may respond to the email or use the contact numbers provided for further assistance.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Legal
We am pleased to assist you today. Please note that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we have sent you an email on the email address provided with the necessary feedback- you may respond to the email or use the contact numbers provided for further assistance.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Legal
Clientele Legal's reply17 Jul 2025, 09:16
Official
Dear Timothy M,
We am pleased to assist you today. Please note that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we have sent you an email on the email address provided with the necessary feedback- you may respond to the email or use the contact numbers provided for further assistance.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Legal
We am pleased to assist you today. Please note that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success. Kindly be informed that we have sent you an email on the email address provided with the necessary feedback- you may respond to the email or use the contact numbers provided for further assistance.
We sincerely apologize for the unpleasant experience you have had with us and for any inconvenience that this may have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Legal