HN
Herman N

1 reviews | Active since Jan 2010

05 Nov 2019, 07:58

No Assistance or Response. No Lawyers.

Claim PO867142 .I have treid everything from my side, to resolve a dispute and a matter. I asked Clientele legal for assistance. I send documents etc. I was called back by a person that spoke such bad/unclear English It was hardly understandable. it was a nightmare. I requested an Afrikaans speaking person and was contacted By such. The result of my writings to the club is followed by even more abuse and threats of bodily harm. A email asking for clientele to help me and to take action 25 Oct,, is till unanswered/ responded till date 5 November. I need a Lawyer as Promised by this plicy - I don't need to be passed from department to department. Give me a lawyer that can asses the situation and then. It is also extremely inconvenient at work to take calls. I feel more victimized by Clientele legal l than the actual perpetrators. It became Impossible to obtain an actual lawyer to assist, I consider going to Legal Aid and ask them For assistance. After years of Paying for nothing. I am Bitterly dissapointed to say the least, The company I had been Proud of is letting me down. I hope to be able to upgrade this review and change it to positive

0
Replies (3)
Clientele Legal
Clientele Legal's reply05 Nov 2019, 13:27
Official
 Dear Herman N

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Shanitha Hanuman

Clientele Legal  
Clientele Legal
Clientele Legal's reply08 Nov 2019, 17:16
Official
 
Dear Herman N 
 
Thank you for bringing this matter to our attention. 
 
We confirm having contacted you telephonically and that your concerns have been addressed. We further confirm that you were fully advised to resolve your matter to your satisfaction. 
 
We do understand your frustration and we assure you that we always endeavour to provide our clients with professional legal assistance at all times. 
 
At Clientele Legal, we are committed to ensuring a positive customer experience and apologise for any inconvenience caused. 
 
Please contact our offices directly should you have any queries in the future. 
 
 
Yours sincerely, 

Cyril Mbatha
Complaints Case Manager
 Clientèle Legal 
HN
Herman N's update09 Nov 2019, 13:30
Reviewer Update
The matter.had been attended tp. The service and response had been nothing than 5 stars.
Unforuanatly the lady dealing with my matter had been taken ill hence the lack of response. Understandably.
Matter had been attended to.
My greatest thanks.