No assistance given to a client
I am a clientele Legal client who needs assistance now. They deduct every month their premium and my wife is also a beneficiary on the policy. When we want to enquire about if the policy is active and tell them that we need assistance they told my wife that they want me, the main member to call me. When I do so (from my prepaid cellphone) I hold on so long that I run out of air time so then I don't get called back and don't get assistance. You are quick to ask for business and clients but don't delivery at all.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
As per telephonic discussion, we have confirmed that we were not in a position to provide policy information to your spouse, as policy information is only provided to the Policyholder. We further confirmed that a consent letter could have been submitted in order to provide your spouse with the relevant policy information.
We apologise for any inconvenience caused in this regard, and would like to thank you for providing the opportunity to resolve your query.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerly,
Shanitha Hanuman
Clientele Legal
Thank you for raising your concerns with us.
As per telephonic discussion, we have confirmed that we were not in a position to provide policy information to your spouse, as policy information is only provided to the Policyholder. We further confirmed that a consent letter could have been submitted in order to provide your spouse with the relevant policy information.
We apologise for any inconvenience caused in this regard, and would like to thank you for providing the opportunity to resolve your query.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerly,
Shanitha Hanuman
Clientele Legal