No actioning of requests and no feedback whatsoever

<p>Good day,</p> <p>I’m writing again to alert you of my disappointment with the service I’m receiving or lack of rather.</p> <p>I’m not getting any response regarding the case I’ve sent though to you guys to handle, however you still receive continuous payments from running debit orders on my account. The gym company is still debiting my account and effectively plunging my credit score and Absa bill to a record I doubt I’ll ever recover from.</p> <p>I’m not sure if you guys purposefully ignore providing reports to me as your client or maybe my case is seemingly a small useless thing to you’ll to bother looking at.</p> <p>Awaiting your response… Who am I trying to kid, I’m sure this will just go directly to the deleted items folder.</p> <p>Disappointed customer,</p> <p>BN Kabini</p> <p>From: Ndumiso Kabini <br /> Sent: Tuesday, January 17, 2017 5:28 PM<br /> To: ********** /> Subject: Clientèle Legal: ID- ********** 470087<br /> Importance: High</p> <p> </p> <p>Again no response.</p> <p>Extremely disappointed client!!!</p> <p>From: Ndumiso Kabini <br /> Sent: Thursday, January 12, 2017 9:03 AM<br /> To: 'Clientele Legal Lawyers'<br /> Cc: ********** /> Subject: RE: Clientèle Legal<br /> Importance: High</p> <p> </p> <p>Good day Clientele,</p> <p>I’ve sent an email on Monday requesting your assistance with a legal matter, however till today I haven’t had any feedback on the issue sent. On your automatic email response, it’s noted that a response turnaround is 48 hours but the SLA has now lapsed.</p> <p>Await your prompt response as this issue is financial related thus deeming it important.</p> <p>Kind Regards,</p> <p> </p> <p> </p> <p>From: Clientele Legal Lawyers ********** <br /> Sent: Monday, January 09, 2017 1:45 PM<br /> To: Ndumiso Kabini<br /> Subject: Clientèle Legal</p> <p> </p> <p>Dear Client,</p> <p> </p> <p>Thank you for contacting Clientèle Legal. This is an automated response to confirm receipt of your email. Please be advised that our email enquiries turnaround time is 48 business hours.</p> <p> </p> <p>Should you require urgent assistance, please do not hesitate to contact our Legal Claims Department on Tel: ********** or ********** .</p> <p> </p> <p>Contact Centre operating hours:</p> <p>Monday to Thursday: 07h00 to 18h00</p> <p>Friday: 07h00 to 17h00</p> <p>Saturday: 08h00 to 13h00</p> <p> </p> <p>For after-hours emergencies kindly contact us on Tel: ***.</p> <p> </p> <p>Alternatively, you can register for Clientele Self Service by using your ID number and select a 4 digit pin. Simply go to http://selfservice.clientele.co.za or dial *120*337#. A quick and easy way to access your policy details at your convenience.<br /> <br /> Kind Regards</p> <p> </p> <p>Clientèle Legal Customer Service <br /> <br /> <br /> <br /> Tel ********** • Email ********** <br /> Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside<br /> <br /> www.clientele.co.za • www.clientele.mobi<br /> <br /> Clientèle Legal is a division of Clientèle General Insurance Limited (Reg. No. ***), an authorised Financial Services Provider, FSP number: 34655</p> <p> </p> <p> </p> <p><br />The Clientèle Group consists of, amongst others, Clientèle Limited, Clientèle Life Assurance Company Limited, “IFA” a division of Clientèle Life Assurance Company Limited and Clientèle General Insurance Limited. Both Clientèle Life Assurance Company Limited (FSP No: 15268) and Clientèle General Insurance Limited (FSP No: 34655) are authorised Financial Services Providers and registered insurers.”</p> <p> </p> <p>By receiving, reading or acting upon this email you automatically consent to the Clientèle Group email disclaimer which can be viewed at https://www.clientele.co.za/terms-and-conditions.</p> <p> </p> <p> </p>