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Wesley Mashiachidi Sello.ssu

1 reviews | Active since Jun 2022

29 Aug 2025, 19:18

Mr Wesley Mashiachidi is asking for his refund from that money being deducted from his account

Clientele is busy deduction from my bank account and I told them to cancel the policy

0
Replies (2)
Clientele Legal
Clientele Legal's reply01 Sept 2025, 08:03
Official
Dear Wesley M, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Clientele Legal 
Clientele Legal
Clientele Legal's reply01 Sept 2025, 15:18
Official
Dear Wesley M, 

Thank you for raising your concerns and bringing this matter to our attention. 

The sales call was reviewed, and it was found that the policy was sold correctly and permission to debit was granted.
 
We confirm that Lerato Putuka from our Market Conduct department has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

Should you require further assistance please feel free to contact us. 

Regards, 
Market Conduct