SM
Solomon M
1 reviews | Active since Dec 2022
30 Sept 2025, 11:40
Mr
I canceled legal cover with the company above and they still took my money. I send emails and called but they are still taking my money. Please help me.
Helpful (0)
Replies (8)0
Replies (8)
Clientele Legal's replyOfficial
30 Sept 2025, 11:55Dear Solomon M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply30 Sept 2025, 11:55
Official
Dear Solomon M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
SM
Solomon M's updateReviewer Update
30 Sept 2025, 11:59This is the same answer they gave me last time and they are still *********** my account.
SM
Solomon M's update30 Sept 2025, 11:59
Reviewer Update
This is the same answer they gave me last time and they are still *********** my account.
SM
Solomon M's updateReviewer Update
30 Sept 2025, 12:00Ok they are still taking my money
SM
Solomon M's update30 Sept 2025, 12:00
Reviewer Update
Ok they are still taking my money
Clientele Legal's replyOfficial
30 Sept 2025, 12:02Dear Solomon M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply30 Sept 2025, 12:02
Official
Dear Solomon M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
SM
Solomon M's updateReviewer Update
30 Sept 2025, 12:08The lady I spoke told me unfortunately I will not get refund
SM
Solomon M's update30 Sept 2025, 12:08
Reviewer Update
The lady I spoke told me unfortunately I will not get refund
Clientele Legal's replyOfficial
30 Sept 2025, 14:56Dear Solomon M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Clientele Legal
Clientele Legal's reply30 Sept 2025, 14:56
Official
Dear Solomon M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
01 Dec 2025, 11:15Dear Solomon M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply01 Dec 2025, 11:15
Official
Dear Solomon M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
SM
Solomon M's updateReviewer Update
01 Dec 2025, 11:23They never refunded me the debits which they promised to refund. They told me that the query was escalated. All the time is the same escalation answer which you get from them. Even now the query has been escalated.
SM
Solomon M's update01 Dec 2025, 11:23
Reviewer Update
They never refunded me the debits which they promised to refund. They told me that the query was escalated. All the time is the same escalation answer which you get from them. Even now the query has been escalated.