1 reviews | Active since Aug 2019
Mr ****ed
Hey i would like to take this opportunity and letting people know what a **** company clientele legal is.
About two years ago while i was stil working for the bank i met clientele legal employee s at the mall i called them and wanted to sign up.the lady helped me sign up nd i filled in everything and she asked me when should the debit nd i told her on the 25th cos all my debits are going off on the 25th.
The 25th arrived,clientele legal never debited i waited cos i thought they might just debit the following day,that never happened.on the 1st clientele legal wanted to debit and there was no money in they made my account to go in a minus cos they havent found money the following month it was the same story i ended up reversing my money cos they were not keeping their end of the bargain and my policy lapsed.
A couple of months went on i decided to take the legal cover again but this time it was a guy helping me i again begged him to specify there that they should debit on the 25th again that didnt happen and my policy lapsed again.years went by and this time around one of clientele legal 's workers phoned me letting me know about my policy and wanted to hear if i didnt wanted to continue,i told the gentleman about my frustrations regarding my policy and he assured me that it wil never happen again.
I spoke with him last month and i asked him if it was possible for them to debit my account end of june which is this month and not end of may,he told me that,that was not a problem again clientele legal decided to debit my account on the 3rd and the money that was in there was suppose to go for my funeral policy.i send an and email requesting them to call me back which they did cause i cant reverse the money and the guy i spoke to was so rude as soon as he heard my story he like literally dropped the phone in my ear while am stil busy talking...am ****ed as am typing this cause thats not how u treat clients and if this is their way of making money out of people they wil loose business i would like them to call me regarding my money they took without my consent please
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We however apologise for any inconvenience this must have caused to you. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Judith Mboweni
Clientele Legal
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We however apologise for any inconvenience this must have caused to you. We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Judith Mboweni
Clientele Legal