SS
Sandie S

1 reviews | Active since Jan 2021

30 Jan 2021, 13:14

Mr

I had two policies with the above mentioned company named clientele. 1 I was paying 400 for the investment policy that I took. 2 I had legal protection with them of which I was paying 230,i joined them in July 2020 unfortunately in December 2020 I lost the job due to the covid-19 situation, the onthe 8 off December I personally called them informing the about my situation wanting them to cancel both policies that I had they ask me to send emails with corfimation off the termination of the contract I did as I was pleased they send me back the letter of confirmation that my policy has been canceled, we also made arrangements with them to pay back my money that I was investing they sent me a form called claim forms asking me to fill it and send it back I did so then we were done with that surprisingly on the 24th off December 2020 clientele deduct 230 from my acc I tried to reversed it but refused I conta my bank I was told to contact the client I tried but phone wasn't answered till today I haven't received anything from them yes it was a small amount but that was my money so good people clientele is the **** be carefully

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Replies (2)
Clientele Legal
Clientele Legal's reply01 Feb 2021, 08:31
Official
Dear Sandie S,
We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Judith Mboweni
Clientele Legal 

Clientele Legal
Clientele Legal's reply01 Feb 2021, 13:06
Official
Dear Sandie S, We confirm that we made contact with you to discuss the concerns raised.  As per our telephonic discussion, feedback regarding the status of the policies in question has been provided.  Furthermore, upon contacting you we explained that the investment policy would be terminated upon receipt of the relevant documentation communicated and the value accumulated would be paid successfully into your bank account respectively.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust that you find the above in order however, should you require any further  assistance please do not hesitate to contact us.  Yours sincerely,  Judith Mboweni Clientele Legal