LM
Lesiba M
1 reviews | Active since Mar 2021
09 Mar 2021, 08:18
Mr
They take forever to respond my emails, even when I called. Always all agents are busy. I had an emergency case that needed legal attention, but I ended up hiring another lawyer. I want to cancel my policy. I've been sending cancelation emails but no response. I want to cancel my policy with immediate effect.
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Replies (2)
Clientele Legal's replyOfficial
09 Mar 2021, 09:41Dear Lesiba M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply09 Mar 2021, 09:41
Official
Dear Lesiba M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
09 Mar 2021, 13:21“Dear Lesiba M We thank you for escalating your concerns to us. We confirm as discussed with yourself that we did attempt to contact you after we have received your claim, however during that specific time you confirmed that you were not available to discuss the matter, whereby an email was sent to you as you requested. We further advised you that we could provide you with our direct contact details in order to lodge your claim(s) more effectively, however your rejected same. We do understand your frustration and we do apologise for any inconvenience caused, however should you wish to reconsider the decision regarding cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly. Yours sincerely,
Bernardus van der Merwe Complaints Case Manager
Clientele Legal”
Bernardus van der Merwe Complaints Case Manager
Clientele Legal”
Clientele Legal's reply09 Mar 2021, 13:21
Official
“Dear Lesiba M We thank you for escalating your concerns to us. We confirm as discussed with yourself that we did attempt to contact you after we have received your claim, however during that specific time you confirmed that you were not available to discuss the matter, whereby an email was sent to you as you requested. We further advised you that we could provide you with our direct contact details in order to lodge your claim(s) more effectively, however your rejected same. We do understand your frustration and we do apologise for any inconvenience caused, however should you wish to reconsider the decision regarding cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly. Yours sincerely,
Bernardus van der Merwe Complaints Case Manager
Clientele Legal”
Bernardus van der Merwe Complaints Case Manager
Clientele Legal”