1 reviews | Active since Jan 2017
Money making *******.
<p>I took out a Legal plan with Clientele for my partner last year. She needs to go through an uncontested divorce and I thought this would be a good way to get legal representation.</p> <p> </p> <p>Well. They first required that we pay for three months before we could get any assistance. Fair enough, we paid, giving us access as of the beginning of November.</p> <p> </p> <p>Having spoken to a real attorney (a friend of mine) he noted that the courts close from 15 December to 15 January. So we decided to pick up the case in late January 2017.</p> <p> </p> <p>We paid another premium in November for December. The debit order wasn't met at the end of December for January 2017.</p> <p> </p> <p>Knowing there was a premium outstanding my partner contacted them this morning to get bank details so that we could make a cash payment.</p> <p> </p> <p>Only find out that now since the debit order was not met we need to pay for another three months before we can obtain service.</p> <p> </p> <p>Basically pay them for almost eights months before we can get any assistance. What total *******.</p> <p> </p> <p>I can only imagine how this kind of ******* service is marketed to a vast majority who don't have much money to start with. And every time they have a problem meeting the debit order they are pushed down the queue for another three months.</p> <p> </p> <p>Doesn't take rocket science to realise that these 'attorneys' are making a landslide in cash flow.</p> <p> </p> <p>We have now cancelled the policy and will certainly spread the word on these kind of services.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding policy number ***.
We have attempted to contact you on the 11/01/2017 and 12/01/2017 on the provided cell phone number and the number we have on record to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted regarding policy number ***.
We have attempted to contact you on the 11/01/2017 and 12/01/2017 on the provided cell phone number and the number we have on record to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
