CO
Chris O
1 reviews | Active since Feb 2019
07 Oct 2020, 16:28
Misrepresented and debit order *******
I took out a policy with them to help with legal issues should they arise.
A few months in such a problem came up, I called them, I was told that theyd only provide advice and are unable to supply a lawyer as I originally thought and as I was told by their representative.
Later, I cancelled my policy with them, due to incompantence.
However debit orders are still going off for the last 2 months.
I've contacted them, auto reply said with 48hours...still waiting...
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
08 Oct 2020, 08:10Dear Chris O,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Oct 2020, 08:10
Official
Dear Chris O,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
14 Oct 2020, 11:30Dear Chris O,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. The escalation process was sent to your cell number via SMS. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. The escalation process was sent to your cell number via SMS. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Clientele Legal's reply14 Oct 2020, 11:30
Official
Dear Chris O,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. The escalation process was sent to your cell number via SMS. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. The escalation process was sent to your cell number via SMS. Should you require further assistance please feel free to contact us. RegardsMarket Conduct