Misrepresentation by Clientele

<p>I have contacted the contact centre (date 04/04/2017) to have two additional family members added – as catered for under my policy.</p> <p> </p> <p>After having added my brother I requested that my cousin (1st cousin – being my mother’s brother’s son ) to be added, upon which I was advised that the options available on the system didn’t cater for this and that my cousin was not a blood relative.</p> <p>However the system did cater for a father in law as well as a step child (confused as none of these options are blood relatives). This I find extremely concerning as when I took out the cover I was advised that I was able to select any two family members to be added to the policy.</p> <p> </p> <p>This is a serious case of misrepresentation from Clientele as I would have never opted for this policy knowing that it would not meet my needs. I need to have this matter resolved as a matter of urgency, because I cannot be paying for a non-value add service. I have further referred this matter to the ombudsman and will continue to pursue this if not resolved and the desired outcome achieved as advised upon takin up this policy.</p>