Misrepresentation and bad service by Clientele Leg

One of my worst mistakes was taking out a policy with Clientele Legal. On 1 June 2015 I braked for a dog and was hit from behind by another vehicle. Other party 100% to blame. <br> <br> I lodged my completed claim (No P***) by 15 June (10 plus months ago). Their letter of demand on my behalf (signed by Patricia Ndlovu \Paralegal advisor\") was an ******** and had to be redone. Many other mistakes and much ducking and diving followed.<br> <br> Eventually I was appointed a real lawyer (EW Serfontein & Associates) and summons issued nearly four months later. When I complained to him of his bad service, I was informed that it was Clientele Legal that was his client and not me. <br> <br> Since then I have been informed that the other party had lodged a counter claim. Nothing else has happened. Meanwhile I have to continue paying premiums else they drop the case. I also have had the annual 10% premium increase, supposedly accompanied by a 10% increase in cover. I also had to pay the repairs (R13,873). <br> <br> Certainly a \"good\" / private lawyer would have completed this matter long ago and I would have had my money. And it would have cost me a lot less that the money already paid to Clientele Legal to date."