TK
Thandeka K
1 reviews | Active since Feb 2018
14 Dec 2020, 15:57
Misled by Clientele again 2
Clientele Legal still did not help after promising they will be attending to my conveyancing matter. They took my details up until now I haven't heard anything from them. They lie and very dishonest. All they do they offer empty promises. Why do they take my documents and not attend to my matter. Insurance Ombudsman I hope you see them.
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Replies (2)
Clientele Legal's replyOfficial
15 Dec 2020, 08:57Dear Thandeka K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply15 Dec 2020, 08:57
Official
Dear Thandeka K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
17 Dec 2020, 15:04“Dear Thandeka K, We thank you for escalating your concerns to us and allowing us the opportunity to talk to you. We confirm we were in the process of assessing your claim for full cover however we did not receive any premiums and thus could not continue assisting you. We do understand your frustration, however it is unfortunate that your policy has now lapsed and you are no longer covered under the policy. We do however apologize for any inconvenience caused. Should you wish to reinstate your policy please contact us directly. Yours sincerely, Carla Fick Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply17 Dec 2020, 15:04
Official
“Dear Thandeka K, We thank you for escalating your concerns to us and allowing us the opportunity to talk to you. We confirm we were in the process of assessing your claim for full cover however we did not receive any premiums and thus could not continue assisting you. We do understand your frustration, however it is unfortunate that your policy has now lapsed and you are no longer covered under the policy. We do however apologize for any inconvenience caused. Should you wish to reinstate your policy please contact us directly. Yours sincerely, Carla Fick Complaints Case Manager
Clientele Legal"
Clientele Legal"