LM
Lindelwa M
1 reviews | Active since May 2025
20 May 2025, 08:55
Misleading sale of a Policy
I was misled to buy a Clientele Legal policy. I called, WhatsApp, emailed them to cancel. I do not get any response.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
20 May 2025, 09:32Dear Lindelwa M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply20 May 2025, 09:32
Official
Dear Lindelwa M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
21 May 2025, 11:43Dear Lindelwa M,
We hereby acknowledge receipt of your complaint. Thank you for bringing this matter to our attention.
You requested to cancel the policy, and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a cooling-off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order; however, should you wish to contact us again, please do not hesitate to do so.
Yours sincerely,
Market Conduct
Clientele Legal's reply21 May 2025, 11:43
Official
Dear Lindelwa M,
We hereby acknowledge receipt of your complaint. Thank you for bringing this matter to our attention.
You requested to cancel the policy, and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a cooling-off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order; however, should you wish to contact us again, please do not hesitate to do so.
Yours sincerely,
Market Conduct