Misleading information at sales stage

When I joined Clientele legal about 4 months ago, I informed the sales consultant about the problem I was having that I required assistance with and he told me that Clientele legal can assist me. I also asked whether there was a waiting period and he informed me that my cover will start after the first premium was paid. After the first premium was deducted I called to submit a claim and was informed that there was a 3 month waiting period. I called again to submit a claim after the 3 months had passed and then I was informed that they cant assist with preexisting matters. I explained to the consultant that I queried this at sales stage and was informed differently. The lady then said that she would lodge a query with compliance and I would receive feedback after 2 working days. Its now 6 working days later and I still have not received a response! Its fine to take my money every month, but no service is provided!