CB
Christian B

1 reviews | Active since Jun 2020

22 Jun 2020, 09:52

Misleading information

Good day I had taken a policy with clientele legal. I was speaking to the sales agent and I had asked if the policy will help me, fighting for custody over my child. The sales agent advise me that it will help me to fighting for my children custody. I went through their terms and conditions, to what they were offering me via telephone sales was not in their terms per contract agreed telephonically. Benefits. I called them to cancel the policy and not to debit my account and they informed me that they will debit my account. I am unhappy about how their sales person mislead me. Please make Clientele not mislead people with **** information.

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Replies (2)
Clientele Legal
Clientele Legal's reply22 Jun 2020, 13:18
Official
Dear  Christian B,
 
We confirm receipt of the concerns raised.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Siphesihle Rodolo

Clientele Legal 

Clientele Legal
Clientele Legal's reply14 Jul 2020, 11:05
Official
Dear Christian B,

Thank you for raising your concerns and bringing this matter to our attention.
 
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
 
We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken.  Our consultant confirmed the TAT for you to receive the recording.
 
Should you require further assistance please do not hesitate to contact us.
 
Kind Regards,
Market Conduct