DG
Dhanasagree G
1 reviews | Active since Nov 2015
27 Sept 2024, 15:41
Misleading and *****ulent behaviour
I canceled a policy on the 19th of September 2024 and they sent a cancelation letter and said they have instructed the bank to cancel the debit order and they went ahead and deducted money from my account and not canceled the debit order. Imagine a legal company cannot keep up to their word.Their service is disgusting and the bank cannot even assist caise they have blocked the bank to cancel the debit order.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
27 Sept 2024, 16:03Dear Dhanasagree G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Legal's reply27 Sept 2024, 16:03
Official
Dear Dhanasagree G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Legal's replyOfficial
30 Sept 2024, 11:49Dear Dhanasagree G Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Legal's reply30 Sept 2024, 11:49
Official
Dear Dhanasagree G Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Legal's replyOfficial
30 Sept 2024, 13:33Dear Dhanasagree G We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we confirm that the policy was cancelled 19/09/2024 and the cancellation process was explained. Furthermore we can confirm that the escalation process to the office of the Independent Arbitrator has been provided to you. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano TsoaiService Support Specialist Clientele Life
Clientele Legal's reply30 Sept 2024, 13:33
Official
Dear Dhanasagree G We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we confirm that the policy was cancelled 19/09/2024 and the cancellation process was explained. Furthermore we can confirm that the escalation process to the office of the Independent Arbitrator has been provided to you. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano TsoaiService Support Specialist Clientele Life